Quick Replies
Quick replies are the prompts for the users which they can select. The benefits of this feature is that it saves the efforts on user's part to type out a response. This is immediate and guides them as to what kind of responses the bot is expecting.
The benefit for you is that it reduces the need to train the bot to understand the users’ responses.
It makes the experience more enriching and fast.
It is pretty simple to add this, just follow a few steps:
- Select the quick replies [add icon]
- Select “+ Add Quick Reply”
- Click on the newly created reply
- You can add functionality to the reply just like any other button
- Ta-da 🕺🏻 It’s ready
This is commonly used in situations which involve Yes/No responses or to show a list of choices for a user to choose from.