What's the intent?

Moving on, what is an intent? Like the word suggests, it is the purpose of a sentence. The goal of a request by the user. Take for example, for a restaurant bot. You have different flows like for Booking a table, placing an order, getting details about them, etc. In this case, let’s try to identify the purpose of the users’ sentences. Are you ready?

1. Sentence: I want to book a table for 2

   Intent: Book a table

2. Sentence: Tell me about yourself

   Intent: About us

3. Sentence: I want to order 2 burgers

   Intent: Place an order

Getting the hang of it?

Cool, let’s show you how you create them.

1. Open the Chatbot Trainer
2. Select + Intent
3. Write the name of the flow, you are creating the intent for
4. There you go.

This is your step towards making your bot much smarter.